Book a Demo

Next Move estate Agents

Next Move Estate Agents

Welcome to our valuation scheduling page. Please click below to book your free no obligation valuation in to our office diary. You will receive a separate email confirmation of your market appraisal valuation appointment.

Next Move estate Agents

Book In Your Free No Obligation Valuation.

Book your free no obligation valuation today starting of by choosing a suitable date
The valuation is based on a in-depth research of properties like yours on platforms like Zoopla, Rightmove and Homesearch which results in valuations being evidence based and not estimated.

Select Date and Time

Next Move estate Agents

Book In Your Free No Obligation Valuation.

  

Enter Details

Submit

Booking Confirmed

All confirmed! We look forward to speaking with you.

10 Minute Meeting

A calendar invitation has been sent to your email address.

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:



The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

+ 01722 333 306

www.tpos.co.uk


Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

All content and design of this website is protected by copyright, trademarks and other intellectual property rights and is the property of © Next Move Real Estate Agents or issued under license from third party copyright owners. You may print or download such material in electronic form on your local hard drive for your personal and non-commercial use. You may not alter or otherwise make any changes to any material that you print or download including, without limitation, removing any copyright or proprietary notices. All other uses are prohibited including, without limitation, distributing, reproducing, modifying, copying or using for commercial purposes any of the materials or contents of this site. The license to copy also does not permit incorporation of the content or any part of the website in any other work or publication in any form whatsoever.

x